Hotel Maya Alicante

The hotel itself is beautiful and clean, so no complaints about the facilities. However, the service at reception left me with a very mixed impression. When I was checking out, there was only one receptionist working and a long queue — the other one was apparently on a break. I was in a hurry to get to the airport, and the wait was stressful. On top of that, I realized I had forgotten my jacket and scarf in the room. When I asked the receptionist to help me, she initially said she didn’t know if she could give them back because the cleaner had already gone home. I found that shocking — how can reception in such a large hotel not have access to the rooms? Guests forget things all the time, and I expected a more professional response. After I insisted, the receptionist finally called the cleaner, and of course, the key was available, and I did get my clothes back. Still, the whole process was done without a smile and with a rather strange, unhelpful attitude. It felt at first almost like a threat that I might not get my belongings back, which was very unpleasant. Overall, the hotel itself is lovely, but reception needs serious improvement: more staff at the desk, faster service, and a friendlier, more professional approach.

Stayed here for 4 nights over a long weekend. Friendly check in staff, however thought 4pm was late for a check in time. Room was modern and comfortable and excellent shower. Proper hairdryer also. Swimming pool and sun terrace was perfect for a few hours relaxing. Breakfast choice was good . Location was perfect. Outside the city but there is a metro stop next to the hotel or it's a 15 minute walk into the city centre. Beach 10 minutes away. Will definitely return.

We were very pleasantly surprised by this hotel. The rooms were beautiful, modern, and spotless, with daily cleaning service. The breakfast was delicious and offered plenty of variety. The location is slightly outside the city center, but with the metro and bus station right next to the hotel, you can be in town within 5 minutes. There’s also a large shopping mall with a huge supermarket just across the street, which was very convenient. The swimming pool area was nice and well maintained, though it did get quite busy at times, making it a bit tricky to find a sunbed. Not a big issue, but worth noting. The only real downside was that the showers could occasionally be a bit cold—probably when many guests were using them at the same time. Overall, we had a wonderful stay. In fact, since we’ll be back in Alicante in two weeks, we’ve already booked another room here! Highly recommended.

Went here for a short break (fri - mon) with easyjet and this hotel is perfect.||Package included Breakfast which was ideal, you had full hot breakfast available, toast, tea coffee juice, fruit, pastry etc - was excellent! ||Hotel room - very clean and tidy. For a 3 star this hotel has been better than some 4/5 stars i’ve stayed in for its cleanliness.||Hotel reception - 24hrs! Staff very helpful. Safe key - you pay 20 euros deposit but get it all back on check out when you hand it back. |Pool towels - 10 euro deposit per towl (9 is deposit and 1 euro is the hire). When you had towls back on check out you get 9 euros back. |Pool area - clean and tidy, upper veranda with loads of space with loungers to chill. |Pool bar and menu was very reasonable in terms of price so was happy to get drinks and food when chilled by pool for a few hours.||Lidl less than half a mile away - bought some vodka and coke for room to make break cheaper. ||Beach - on the door step. Alicante old town 10min walk. ||This city was a little gem, lots to offer, castle next to hotel.||Airport shuttle bus is 4 euros each way and 20min bus ride. ||100% recommend this hotel! ||We arrived earlier and couldn’t check in until 3 but hotel had changing rooms to change into swimmers and lounge by pool, got our towels and they locked our bags away in secure cupboard. Hotel staff were all polite and very helpful!

I rarely write reviews but felt I must ! This is a wonderful hotel. In the city but quite relaxed and set back from the main hub, |It has a chilled relaxing vibe . Staff are so helpful and friendly- across the board | it is near the beach - took us less than 10 minutes to walk down - |There was even a singer in the evening (Sunday) who did a great set |The pool is a great addition- not many hotels in the actual city have this . |The pool area is pleasant to relax in and no problem getting a subbed - open till 10pm so you could enjoy at end of a busy day . |Breakfast was excellent. Omelette cooked fresh and even cava ! |The tram station and bus C6 are just outside . |Walk up to castle starts at back of hotel |Definitely returning for a longer stay |Thank you to hard working staff for an amazing stay

Io e mia moglie abbiamo soggiornato la terza settimana di agosto al hotel Maya di Alicante. L'hotel si trova a 10-15' a piedi dal centro, posizione non centralissima ma molto comoda. Per chi non ha la macchina le fermate dei mezzi pubblici si trovano vicinissime all'albergo. Per chi ha la macchina, l'hotel offre parcheggio coperto a 12€ al giorno, i posti sono limitati. Noi abbiamo preferito lasciare la macchina nei parcheggi gratuiti nelle vie vicine al hotel, bisogna avere un pò di pazienza per trovare un posto libero ma alla fine si trova. Vicinissimo al hotel c'è un grosso centro commerciale con tantissimi negozi, ristorazione e cinema. L'hotel è dotato di una bella piscina con lettini ombrelloni e bar, nel piano superiore alla piscina c'è un' altra zona con altri lettini e ombrelloni oltre che area giochi e palestra. È possibile noleggiare salviettone da piscina a soli 1€. Noi avevamo mezza pensione, abbiamo mangiato molto bene: la colazione è buonissima, omelette fatte al momento dal personale, varietà di cibi salati e dolci, oltre a frutta fresca e formaggi. La cena molto buona, menù variaggiato è e di qualità. Nota positiva: abbiamo scoperto al checkout che il primo giro di bibite scelta a cena sono incluse nel pacchetto di mezza pensione, a differenza di quanto avviene spesso in Italia dove le bibite sono a parte. La nostra stanza aveva un balcone con vista piscina, 2 letti uniti molto comodi. Bagno spazioso con vasca con doccetta, wc e bidet. Molto gradito Tevisione 40" dotata di Chrome cast. Connessione wifi veloce e performante. Sistemazione delle stanze molto buona, cambio delle salviette frequente. Personale della reception e accoglienza ristorazione molto gentile. L'atmosfera che si respira in hotel (anche nel reparto di ristorazione) è di relax, niente casini, schiamazzi, tutti gli ospiti erano molto educati e civili. In conclusione: mi sento di consigliare questo hotel soprattutto per i servizi, la piscina e posizione strategica.

Clean and well maintained hotel . Check in was very efficient and quick . I had written to the hotel prior to my stay asking for rooms with walk in showers . My request was met . We had 2 rooms which were cleaned daily to a good standard. The hotel is centrally located and the bus stop is right outside the hotel . We had half board . Food was adequate . Although not a massive choice , there was enough to choose from . During our stay , the dining room was very quiet as not many people around . We preferred this . Breakfast was very good , although on some days we had to wait for a table as it got very busy in the morning. Francisco ( I think I have spelt his name right ) the tall guy with glasses was always very friendly , polite and helpful. The only thing that wasn’t good was people putting their towels on the sun beds and then disappearing. Also people started queuing just outside the door to the swimming pool just before 10 am . I know this isn’t the hotel’s fault but the staff need to be proactive in removing these towels ! Overall the hotel is good and very near the airport