Centauro

Dostałem inny samochód, niż chciałem (Corsa zamiast Fiat 500), ale bardzo czysty, świeży i nowy. Wykupiłem ich pełne ubezpieczenie. Zwrot kaucji za paliwo w ciągu kilku dni. Ogólnie bez problemów. Pani z obsługi przyjazna. Jestem zadowolony.

Beware of this company. They are crooked and deceitful. I tried to make an online booking. Their payment system took the full payment from my credit card and within a few seconds refunded me a far lower amount. The booking didn't complete. I called them and was told that they had a system problem, so I did a manual booking and collected the car the next day. They told me to lodge a claim for the refund shortfall. I did more than 2 months ago and followed up repeatedly. They have given me excuse after excuse and basically a pack of lies. I will now report them to OMIC. Lying thieves! All tourists and expats - avoid them!

I recently had a very disappointing experience with Centauro Car Rental that I feel compelled to share. First and foremost, the service was horrendous. I arrived at the designated location to pick up my vehicle, a full fifteen minutes early, after a long flight and a taxing taxi ride from the airport. To my surprise, they refused to release the car to me even though I was only slightly ahead of my booking time. This kind of rigidity after such a tiring journey was frustrating. Additionally, my troubles didn’t stop there. I had a reservation to pick up a car at the airport, but my flight was canceled. I expected to simply collect the car the next day instead, given that I had already paid for it. However, this request was outright denied, which I found ridiculous considering the circumstances. When I reached out to customer service, the first representative I spoke to was incredibly unhelpful, displaying a complete lack of understanding. They abruptly hung up on me, which is absolutely unacceptable. I tried to rent another vehicle from the airport, but this was impossible, leaving me feeling trapped. The car I had paid for was just sitting there, yet I was told I had to rent a vehicle from the Alicante train station instead. After arriving there, I was made to wait an additional half hour while the car was ready, even though I had been promised a smoother experience. This treatment is frankly unacceptable, especially considering I’ve been a loyal customer for over ten years, renting cars 7 to 8 times annually. Centauro has truly disappointed me. I would not recommend using their service unless significant improvements are made.

⚠️ ATENÇÃO: NÃO RECOMENDO ESTA EMPRESA. Experiência decepcionante com a Centauro em Alicante. Mesmo tendo contratado um seguro completo com antecedência, ao chegar à loja fui pressionado a comprar outro seguro, mais caro, oferecido diretamente pela empresa. Aceitei apenas para evitar problemas. No início, os funcionários foram simpáticos, mas no momento da devolução do carro, tudo mudou. Entreguei o veículo com o tanque completamente cheio, conforme o contrato (sistema "cheio por cheio"), e solicitei o reembolso do valor extra de combustível. A funcionária chamada ELENA recusou-se a sair da loja para verificar o carro. Alegou estar sozinha e disse que não podia deixar o balcão. Como pode uma empresa desse porte ter apenas um funcionário para todo o processo de devolução? Sem alguém da empresa para verificar o estado do carro, o cliente fica sem nenhuma garantia de que o contrato foi encerrado corretamente, o que gera insegurança sobre possíveis cobranças futuras. Além disso, a funcionária foi extremamente rude e agressiva, gritando na frente de outros clientes. Disse que "não se importava" quando solicitei atendimento. Expliquei que precisava sair, pois tinha um voo marcado, e mesmo assim não fui atendido com o mínimo de respeito. Reforçando: devolvi o carro muitas horas antes e em perfeito estado e com mais combustível do que quando peguei, e ainda assim fui tratado com descaso e constrangimento. Falta de pessoal, falta de respeito, venda de seguros sob pressão e total falta de transparência. Não recomendo.

All recommendations for this company. I rented a car for two days to visit Valencia and the surrounding areas of Alicante, and I am very satisfied. The car was new, clean, and in excellent condition. I especially have to praise the staff — they are very professional and kind. I will definitely rent a car from this agency again.

An sich waren wir sehr zufrieden und mussten aufgrund gesundheitlicher Themen den Wagen früher abgeben. Heute haben wir die Meldung erhalten, dass uns das Geld erstattet wird, obwohl Centauro es nicht müsste, waren aber Kulant. Buchen immer wieder gerne einen Wagen ohne Selbstbeteiligung.

Hice una contratación a través de doyouspain, y pongo mi queja aquí a esa empresa. A parte, Centauro me cobró 44 € de mi tarjeta por combustible, estando el depósito según ellos un poco menos de la mitad, cuando el vehículo que me dió,con 44 €, se sale la gasolina del depósito, me devolvieron al finalizar mi contrato, 30,98 €. Así se lo entregué ( foto ) Y está ha sido mi queja a la otra compañía. " Hola. Soy Javier de Jesús, un cliente vuestro. Mi comentario aunque con empresas como las de Uds. Les importa un rábano lo que yo diga, pero Uds. Son unos delincuentes, estafando euro a euro a los clientes. Hice la contratación con Uds. Para Centauro, a parte de el alquiler del vehículo, les contraté un seguro por 7,11 al día, el cual según su engañosa publicidad decía que evitaba la fianza de 1.100 euros que debía de dejar. Mi sorpresa es cuando llego a la oficina de Centauro y me dicen que tengo que dejar una fianza de 1.100 €, le discuto que no, que tengo contratado con Uds. El seguro, y me dicen que ese no vale, que si quiero evitar la fianza, tengo que contratar un seguro con ellos de 28 € al día, .....28 € al día??? Más de lo que vale el alquiler???, en fin.... Accedo a contratarlo y quiero quitar el de Uds. ....para que quiero 2 seguros?? Y mi nueva sorpresa es que Uds. Ya no me devuelven los 7,11 por día que contraté, que se ha pasado de hora. Son Uds. Unos sinvergüenzas, espero que esos 28 € se lo gasten en medicinas para Uds. Hacéis esto, porque la mayoría de los clientes que Uds tienen así como esa porquería de compañía que es Centauro, somos personas que no tenemos un nivel adquisitivo suficiente para cerrar os el negligente y estafador negocio que tienen Uds. Y Centauro Espero leer un día el cartel de quiebra o alguien que si pueda ejercer una denuncia que os arruine. Sin más Un saludo " Tengan cuidado al contratar con estás 2 ( dos ) empresas, les van a engañar seguro.